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Frequently asked questions
What sizes do you offer?
You can find the clear shoe size information in every shoe's details. If your size isn't an option, just reach out to us for customization.
What is your return policy?
As products are hand-crafted and made to order,all sales are final and we do not offer refunds or exchanges.
How long will it take to receive my goods?
Standard turnaround time is 4-5 weeks. In case of delays out of our control it may take up to 10 weeks to finish the shoes. You can selectExpress Turnaroundduring the checkout to receive the shoes faster.
Are your shoes made from sustainable materials?
Our shoes are sourced from authentic channels. The pigments, fabrics, leather and shoelaces used are all green and pollution-free. Please rest assured.
How do I care for my shoes?
Our custom sneakers are handcrafted and should be worn with care. As works of art, they're not for everyday use. Design is covered with special finisher for protection, but can still be damaged through misuse.
Don't use washing machine. We recommend a bristle brush and a trainer cleaner product.
Are all your shoes authentic?
We require all our artists to only purchase shoes from authorized resellers. We guarantee that your product will be authentic and of highest quality, otherwise we will refund your order - no questions asked.
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